Refund policy
1. Right of Withdrawal As a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, contact us at [your email] before the 14-day period expires.
2. Conditions for Returns To be eligible for a return, items must be:
- Unused, unopened, and in their original sealed packaging
- In the same condition as received
- Returned within 14 days of notifying us of your withdrawal
For hygiene reasons, we cannot accept returns on opened or used haircare products unless they are faulty or damaged.
3. How to Initiate a Return Email us at glamhairmt@gmail.com with your order number and reason for return. We will provide return instructions within 2 business days.
4. Return Shipping Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrectly sent.
5. Refunds Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original payment method within 14 business days. Please note that your bank or card provider may take additional time to post the refund.
6. Faulty or Damaged Items If you receive a faulty or damaged product, contact us within 48 hours of delivery with photos of the issue. We will offer a full refund or replacement at no extra cost.
7. Contact Glam Malta 📧 99797052 📍 Malta